Delivery and Returns
We deliver anywhere within the UK, please see the list of delivery options below.
Standard Delivery - £3.95
We aim to deliver within 10 working days of your order. A signature is required on delivery.
If you have a query about an order you have not received in the timescale expected please call us on 07712881642, or email us at email@example.com. Please notify us as soon as possible in the event of a delay to the selected service and we will investigate and try to resolve, unfortunately we cannot be accountable for delayed items.
Returns, Refunds & Exchanges
Our returns policy lasts 30 days from receipt of item. If 30 days have gone by since your purchase unfortunately we can’t offer you a refund. To be eligible for a return your item must be unused and in the same condition that you received it, it must also be in the original packaging. To complete your return we require a receipt or proof of purchase.
We will not accept returns for personalised items.
We do not offer an exchange service.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
If you do wish to return an item and it meets the criteria above please contact us on firstname.lastname@example.org and we will get in touch with details on where to send the item/s.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
PLEASE NOTE if you are shipping an item of value you should consider using a trackable shipping/postal service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
We will notify you as soon as a refund or credit is made. Please note that although we will refund funds to your bank/credit provider immediately, in some cases there may be a delay of up to 14 working days before you bank returns your money into your account.
If you haven’t received an agreed refund, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet please contact us at email@example.com
Faulty, Broken and Incorrect Items
Any breakages, defective or incorrect items must be reported to us within fourteen days of delivery. Please do not reject parcels from the courier because you suspect the goods are broken, please accept the delivery and contact us. Please note we may ask for photographic evidence of a breakage or an incorrect item.
We only replace items if they are defective or damaged or if an incorrect item has been received. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org to report any faulty, damaged or incorrect items.